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Terms of Service

Условия использования

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Last updated: [EFFECTIVE_DATE]

In short
  • Doodle Hello turns a photo of a child's drawing into a short video. The service is for parents and other adults, not for children.
  • Up to 2 hero pictures are free before you pay (4 for “Two drawings”); “On the paper” needs no hero picture. A video costs from $4.99 to $13.99, depending on the kind and style. You pay once, there is no subscription.
  • Pictures, videos and voices are made automatically with generative AI.
  • If the video has a fault, send us a claim within 14 days. We review it by hand and either make a new video or refund. If we can't make the video, you get your money back. We don't refund a video because you would like it to be different.
  • Payment is handled by [PAYMENT_PROVIDER], the official seller (Merchant of Record).

1Who we are

Doodle Hello (“we”, “us”) is run by Ruslan Sakhautdinov, a private individual living in the Republic of Serbia, Braće Lučić 4, 21102 Novi Sad. All details are in the Legal notice. Email: doodlehellostudio@gmail.com.

These terms apply when you use doodlehello.com and when you order a video. By using the site you accept them. Please also read our Privacy Policy and Refund Policy.

2Who can use the service

  • You must be at least 18 years old. The service is made for parents, grandparents and other adults.
  • Children must not use the site on their own. The child draws; an adult takes the photo, fills in the form and pays.
  • You don't need an account. We send the video link to the email you give us.

3What we make

  • Free hero pictures. You upload a photo of a drawing, and we make a picture of its hero, so you can check it before paying. If it doesn't look right, you can ask for one more. You get up to 2 free pictures, or 4 for “Two drawings”; the limit resets 24 hours after the first picture or after an order. We may limit free pictures if they are misused.
  • “On the paper” — $4.99. A video of about 10 seconds: the drawing moves on the sheet. It is made straight from the photo of the drawing, without a hero picture, and does not say the child's name.
  • “The hero comes alive” — $8.99 in the “Cartoon (3D)” style, $6.99 in the “As drawn (2D)” style. A video of about 10 seconds: the hero steps off the paper and says hello to your child by name.
  • “Two drawings” — $13.99 in 3D, $10.99 in 2D. Two “The hero comes alive” videos made from two drawings.

For now the hero speaks English. Russian and Serbian voices may be added later; the languages available are shown before you pay.

Every drawing is different, so every video is unique. The hero may look a little different from the drawing: the service has to imagine how it moves and what it looks like from other sides. This is how the service works and is not an error.

4Made with generative AI

The hero picture, the video and the voice are created automatically by generative artificial intelligence (AI) models run by our service providers. Nobody draws or animates them by hand. We mark them as AI-generated on the video page. Which providers we use is listed in the Privacy Policy.

5Your drawing and what you upload

  • Upload only drawings made by you or your child, or drawings you have the right to use.
  • Don't upload photos of people, including children. We need only the drawing. If the paper shows a full name, a school or an address, cover it before you take the photo.
  • Don't upload characters from other people's cartoons, games or brands, or anything violent, sexual, hateful or illegal. We may refuse such drawings. If we refuse after you have paid, you get a full refund.
  • You keep all rights to the drawing. You allow us to use it only to make and deliver your picture and video and to fix problems with them. This permission ends when the files are deleted (see the Privacy Policy).
  • We never show your drawing or video publicly without your separate, clear permission. You can take that permission back at any time.

6Your video

  • You can keep the video, download it and share it with family and friends, including on social media.
  • Please don't resell the videos or use them to advertise a business.
  • Whatever rights we have in the video, we give to you for this personal use. In some countries, content made by AI may not be protected by copyright at all.
  • The site, its design, name, code, music and sound effects remain ours or belong to those who licensed them to us.

7Prices and payment

  • Prices are in US dollars. The seller is not registered for VAT. Taxes that the payment provider must add depending on your country (for example VAT or sales tax) are shown at checkout, and you see the final amount before you pay. [TAX_WORDING_CHECK]
  • You pay once. There is no subscription and nothing renews.
  • Orders and payments are processed by our online reseller [PAYMENT_PROVIDER]. [PAYMENT_PROVIDER] is the Merchant of Record: it sells the video to you, takes the payment, issues the receipt and handles VAT and sales tax. Its buyer terms also apply to the payment: [PAYMENT_PROVIDER_TERMS_URL].
  • We never see or store your full card details.

8Delivery

  • We start making the video right after payment. It is usually ready in a few minutes; when the service is busy it can take longer.
  • You see the video on its page and also get the link by email.
  • Please download the video. We delete all files 30 days after delivery (see the Privacy Policy).
  • No email? Check the spam folder or write to doodlehellostudio@gmail.com.

9Your 14-day right of withdrawal

Consumers in the EU, the UK, Serbia and some other countries can usually cancel an online purchase within 14 days. For digital content that is made and delivered right away, this right ends once delivery has started, if you agreed to that beforehand. So before you pay we ask you to tick this box:

“I want my video to be made and delivered right away. I understand that I lose my 14-day right of withdrawal once delivery has started.”

The box is not ticked in advance and is separate from accepting these terms. We store the date and time of your consent and the version of this text together with your order, and we confirm the consent in the order email. This applies only to the 14-day right of withdrawal: it does not limit your claim for a faulty video or the refund if we could not make the video. Without this consent we cannot sell the video, because we can only make it right away. Your rights for a faulty video stay the same (see the Refund Policy).

10Redos and refunds

  • If the video has a fault (for example no sound, the speech cut off, or a hero that clearly differs from the picture you confirmed), send us a claim within 14 days after you receive it. We review it by hand and reply within 3 business days.
  • If the fault is confirmed, we make a new video or refund the payment, as we decide in each case. If we could not make the video, you get your money back.
  • No redo or refund because you would like it to be different.

All details are in the Refund Policy.

11Fair use

Please don't try to break, overload or copy the service, don't use bots or many emails to get free pictures, and don't use the service for anything illegal. In such cases we may block access.

12Our responsibility

  • We do our best to keep the service working, but we can't promise it will always be available or free of errors.
  • Our total liability for an order is limited to the amount you paid for it.
  • This does not limit liability for intent or gross negligence, for death or personal injury, or any consumer rights that the law does not allow to be limited.

13Changes to these terms

We may update these terms. The version on the site when you place an order applies to that order. The date at the top shows the latest change.

14Law and disputes

  • These terms are governed by the law of the Republic of Serbia. If you are a consumer living in another country, you also keep the protection of the mandatory laws of your country.
  • If something is wrong, please write to us first at doodlehellostudio@gmail.com. We answer within 3 business days.
  • Consumers in Serbia can also use out-of-court resolution of consumer disputes. The list of bodies is published by the Ministry of Internal and Foreign Trade of the Republic of Serbia.
  • You can always go to court in the country where you live.

15Contact

Ruslan Sakhautdinov, Braće Lučić 4, 21102 Novi Sad, Serbia. Email: doodlehellostudio@gmail.com.